Refund policy

Savage Fuel – Return, Exchange & Refund Policy

At Savage Fuel, we take pride in the quality of our products and the satisfaction of our customers. While we hope you’re completely satisfied with your purchase, we understand that sometimes things don’t go as planned. This policy outlines how we handle returns, exchanges, and refunds to ensure a fair and efficient process.

🕒 Return Period

We offer a 14-day return policy, meaning you have 14 calendar days from the date of delivery to request a return. After this window has passed, unfortunately, we are unable to offer a refund or exchange.

✅ Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

It must be in new, unused condition, with no signs of wear, use, or damage

All original tags and labels must be intact

Be unused, unopened, and in the same condition as received.

It must be returned in its original packaging

You must provide a valid proof of purchase, such as a receipt or order confirmation

We reserve the right to deny a return if the item does not meet these criteria.

📩 How to Request a Return

To initiate a return:

Contact our customer service team at Savagefuel.sf@gmail.com and include:

Your order number

A brief explanation for the return

Photos (if applicable) to help us assess the condition of the item

Once your request is reviewed and approved, we will send you:

A prepaid return shipping label

Clear instructions on how and where to send the return

⚠️ Please do not return items without prior authorization, as we cannot guarantee a refund or acceptance of unauthorized returns.

🔁 Exchanges

We currently do not process direct item-for-item exchanges. If you would like to exchange a product:

Submit a return request for the original item

Once approved, place a new order for the desired item

This ensures you receive your new item quickly and with guaranteed availability.

🚚 Return Shipping

Return shipping is free for approved returns within the return window.

If the item is returned due to customer preference (e.g., change of mind), shipping costs may be deducted from the final refund unless otherwise stated.

🛠 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, please notify us within 48 hours of delivery. We may request photos for quality control and to improve our processes. Upon verification, we will offer a replacement, refund, or alternative resolution at no additional cost to you.

🚫 Non-Returnable Items

Certain items cannot be returned due to safety or customization reasons. These include:

Perishable goods (e.g., food, flowers, or plants)

Custom-made or personalized items

Opened or used personal care or hygiene products

Hazardous materials, flammable liquids, or gases

Sale or clearance items

Gift cards

If you are unsure whether your item qualifies for return, please contact us for clarification before attempting to return it.

🌍 European Union Customers – 14-Day Right of Withdrawal

If your order was shipped to a country within the European Union, you are entitled to a 14-day “cooling-off” period. This allows you to cancel or return your purchase for any reason within 14 days of receipt.

Conditions:

Items must be in unused, original condition

All tags and packaging must be intact

Proof of purchase is required

Please notify us in writing at Savagefuel.sf@gmail.com within this period to exercise this right.

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

A refund will be processed to your original payment method

It may take up to 10 business days for the amount to reflect, depending on your bank or payment provider

If your return is denied, we will provide a reason and offer to return the item to you at your expense.

⏱ Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at Savagefuel.sf@gmail.com. We will follow up with your bank or payment provider to resolve the issue promptly.

🧾 Need Help?

If you have any questions about returns, refunds, product issues, or your order in general, don’t hesitate to reach out to us at Savagefuel.sf@gmail.com. Our support team is here to assist you with professionalism and care.

Thank you for choosing Savage Fuel.
We appreciate your trust and are committed to providing exceptional service every step of the way.